Shipping policy

Shipping Policy

Last Updated: 12/25/2024

At SmartStayRFID.com, we strive to ensure that your orders are processed and delivered promptly and efficiently. This Shipping Policy outlines our shipping procedures, costs, and delivery timelines. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. Please review this email to ensure accuracy.

  • Processing Time: Orders for in-stock items are typically processed within 1-2 business days (Monday to Friday, excluding holidays). Customized products may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Methods and Costs

  • Available Shipping Methods: We offer standard, expedited, and express shipping options through trusted carriers such as USPS, UPS, and FedEx. The available options will be displayed during checkout.

  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. The total cost will be displayed at checkout.

  • Free Shipping: Free shipping promotions, if applicable, are subject to terms and conditions stated at the time of the offer.

3. Delivery Times

  • Estimated Delivery: Delivery times vary based on the shipping method selected and the destination. Estimated delivery timelines will be provided at checkout.

  • Delays: While we strive to meet delivery timelines, unforeseen circumstances such as weather, carrier delays, or supply chain disruptions may cause delays. We are not responsible for such delays.

4. International Shipping

  • Destinations: We ship to select international destinations. Please check availability during checkout.

  • Customs and Duties: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery.

  • Lost or Delayed Packages: If your package is lost or delayed, please contact us at support@smartstayrfid.com. We will work with the carrier to resolve the issue.

6. Shipping Restrictions

  • P.O. Boxes: Some carriers do not deliver to P.O. boxes. If applicable, please provide a physical address.

  • Hazardous Materials: Certain products may be subject to shipping restrictions. We will notify you if this affects your order.

7. Damaged or Incorrect Orders

  • Damaged Packages: If your order arrives damaged, please notify us within 7 days of receipt. Provide photographs of the damaged items and packaging for resolution.

  • Incorrect Orders: If you receive an incorrect item, contact us at support@smartstayrfid.com within 7 days. We will arrange for a replacement or return.

8. Undeliverable Packages

  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

  • Unclaimed Packages: Unclaimed packages returned to us will be refunded, excluding original shipping costs.

9. Changes to Orders

  • Modifications: Once an order is placed, changes to the shipping address or items may not be possible. Contact us immediately at support@smartstayrfid.com for assistance.

10. Contact Us

For questions or concerns about shipping, please contact us at:

We appreciate your business and will do our best to ensure a seamless shipping experience!